Generative AI platform for transport and travel
Answer every traveller, including on the day everything goes wrong
Disruption is when your customers need you most and your queues are longest. AI agents answer in the first second on every channel, advisors take the moments that matter, and every conversation is analyzed.
Customers
AlloBrain customers include SNCF Connect, Club Med, Royal Commission for Riyadh City, Schneider Electric, Groupe ADP, FDJ United, Sofinco, La Poste, Intelcia, Crédit Agricole, Bank Albilad, GGVie, Leroy Merlin, Emma, BUT, RED by SFR, Génération, Outsourcia.
Hold the line through disruption
Zero hold time on every channel when a strike, a storm, or a cancellation triples your volume overnight.
Resolve bookings, not just questions
Capabilities connect the agent to your booking and back-office systems: change the date, confirm the seat, return the status.
Hear what travellers say
Contact reasons, sentiment per topic, and the themes you didn’t anticipate, from calls, chat, and voice feedback.
“At Club Med, calls represent a very important business lever. AlloBrain analyzes all calls to provide us with an understanding of customer irritations and to implement action plans. The analysis is very fast, rich and very relevant.”
Siddhartha ChatterjeeChief Digital Officer, Club MedBuilt for the sector
Models that already know how travellers ask
A rebooking, a compensation claim, and a missed connection arrive in a hundred different wordings, and half of them during the same hour. Our models already know them, so a new queue is tuned in days rather than quarters.
Transport & travel
Contact reasons
Share of volume
- Booking & changes29%
- Disruption & delays24%
- Refunds & payment18%
- Baggage & on-board13%
Automate service
Take the first second, whatever the volume
Voice and chat agents qualify every request, prioritize urgency, and resolve routine changes end to end.
- Multichannel: call, email, WhatsApp, Messenger
- 180+ languages, for travellers who are not calling from home.
- Human-like experience, without the waiting time
Automate phone answering with a conversational callbot
Callbot“I need to change my flight”
Answer on any channel with a multichannel assistant
Assistant
- Call
- Messenger
Identity, history and the answer carry across, so nobody repeats themselves.
180+ languages
Agent AI assistance
Give advisors the itinerary before they say hello
When the AI hands over, the advisor sees the contact reason, sentiment, and what the AI already did, booking reference included. Nobody repeats themselves at the worst possible moment.
Agent
“Let me see what I can do about that date.”
Free rebooking within 24h of a cancellation.
Found in Disruption policy · in 0.3s
- Read out
- Details
Understand
Know why travellers really call
Complete clarity on every interaction across all touchpoints, so a disruption shows up in contact reasons and sentiment, not only in cancellations.
- Booking & changes+11
- Disruption & delays+18
- Refunds & payment−3
- Baggage & on-boardnew
Listen to the real voice of your travellers
Customers say five times more by voice than in a written questionnaire. Promoters become public reviews, and detractors get a personalized answer.
“Nobody told me my connection was already canceled.”
Extracted
- Reason
- Disruption information
- Underlying reason
- No proactive notification
- Sentiment
- Negative
- Effort
- High
Trust & compliance
Sovereignty is the first question our largest clients ask.
Built in Europe for regulated enterprises across Europe, North Africa and the Middle East, with a human able to step in at every point of the relay.
EU AI Act ready
Human oversight, transparency, and traceability designed into the relay, not bolted on.
GDPR
No personal data stored without an explicit contractual agreement. Full audit trail on every evaluation.
Data residency
EU hosting for European clients, in-Kingdom for Saudi clients. AI models operated in EU regions with zero retention.
SAMA certified
Certified by the Saudi Central Bank for financial institutions in the Kingdom.
API connected to 150+ customer service tools
Integrated with your internal solutions: plugged on top of your CCaaS, CRM, and back office today, with an API for the rest.
Request a demo
AlloBrain integrates with Genesys, Salesforce, NICE, Avaya, Zendesk, Talkdesk, Intercom, HubSpot, SAP, Cisco, Microsoft and Zoho.