Generative AI platform for utilities and public services

Service every citizen can reach, on the first try

Universal service means answering everyone, on every channel, in every language. AI agents take the first second, advisors handle the cases that need judgment, and every conversation is evaluated.

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A woman kneeling in a sunlit garden, planting into a terracotta pot

Reachable, 24/7
Zero hold time on call, chat, and email. 180+ native languages including dialects, so nobody is turned away by the channel.
Procedures followed, every time
Smart scripts keep mandatory steps in the flow, and evaluation grids verify them afterwards on 100% of calls.
Evidence behind every decision
An audit trail on every evaluation, and dashboards that show exactly where citizens get stuck.

DITP · Services Publics+

19 days → 3

Time to answer citizen feedback in the Services Publics+ programme, with 82% of agents satisfied.

DITPServices Publics+

How the DITP cut its response time

Enjoy the best performance for utilities and public services

Models that already know how citizens ask

Meter readings, payment plans, move-in dates and outage reports are asked for in every possible way, by people who cannot simply take their business elsewhere. Our models arrive knowing them, with compliance criteria already drafted.

Utilities & public services

Contact reasons

Share of volume

Billing & direct debit28%
Move in / move out21%
Outage & incident19%
Metering & readings14%

Automate service

Answer every request, 24/7

AI agents qualify the request, prioritize urgency, and resolve the routine end to end inside your systems (meter readings, payment plans, appointment booking), with identity checks built into the flow.

Multichannel: call, email, WhatsApp, Messenger
Multilingual: 180+ languages
Human-like experience, without the waiting time

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Automate phone answering with a conversational callbot

Callbot“I’d like to give a meter reading”

Answered0.4s, no queue

Identifiedaccount number

Reading recordedin your systems

Confirmedno advisor needed

Answer on any channel with a multichannel assistant

Assistant

Call
WhatsApp
Email
Messenger

Identity, history and the answer carry across, so nobody repeats themselves.

180+ languages

Agent AI assistance

Keep every advisor inside the procedure

Smart scripts keep mandatory disclosures and consent steps in the flow, the AI assistant answers from your own documented procedures, and Quality Monitoring verifies them afterwards.

Request a demo See Live Assist

Agent speaking

Agent
“Let me look at that bill with you.”

Payment plan: available from €40 over six months.

Found in Billing procedure · in 0.3s

Read out
Details

Understand

See exactly where citizens get stuck

Complaint reason, underlying reason, and sentiment extracted from every channel; compliance criteria scored on 100% of calls with an audit trail.

Hear what citizens actually say

Voice feedback collected after the call, structured by the same custom analyses, and connected back to where the service fell short.

Voice Feedback0:12

“I’ve sent the reading twice and the bill hasn’t changed.”

Extracted

Reason: Meter reading
Underlying reason: Reading not applied to the cycle
Sentiment: Negative
Effort: High

Trust & compliance

Sovereignty is the first question our largest clients ask.

Built in Europe for regulated enterprises across Europe, North Africa and the Middle East, with a human able to step in at every point of the relay.

Read the trust & security overview

EU AI Act ready
Human oversight, transparency, and traceability designed into the relay, not bolted on.
GDPR
No personal data stored without an explicit contractual agreement. Full audit trail on every evaluation.
Data residency
EU hosting for European clients, in-Kingdom for Saudi clients. AI models operated in EU regions with zero retention.
SAMA certified
Certified by the Saudi Central Bank for financial institutions in the Kingdom.