What changed, and by how much

Airports, railways, banks, insurers, retailers and public services run their customer conversations on AlloBrain. Every story below names the client, the sector, and the numbers the work moved.

Customer stories: 15
Sectors: 8

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Bank / Insurance Groupama Gan Vie

From quality monitoring to the augmented agent: how Groupama Gan Vie guides its advisers in real time

of intent detections by AI validated by experts: 98%of intent detections by AI validated by experts

of AI call summaries validated after review by business experts: 92%of AI call summaries validated after review by business experts
monitoring of call script compliance, on natural language exchanges: Real-timemonitoring of call script compliance, on natural language exchanges

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More customers

By sector:

Transport
How does ADP automate 55% of its inbound calls with AlloBot?
of calls are answered automatically
55%of calls are answered automatically
decrease in the dropout rate
32%decrease in the dropout rate
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Transport
How does ADP automate 55% of its inbound calls with AlloBot?
of calls are answered automatically
55%of calls are answered automatically
decrease in the dropout rate
32%decrease in the dropout rate
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Bank / Insurance
The challenge of 24/7 member relations via a truly omnichannel AI
of requests resolved autonomously and completely, with zero wait time
36%of requests resolved autonomously and completely, with zero wait time
satisfaction score measured on the chatbot channel
4.7/5satisfaction score measured on the chatbot channel
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Hospitality
Club Med Optimizes Customer Interactions with AlloBrain, Slashing Information Search Time by 60%
Conversations already managed across Brazil, France, Singapore, Malaysia, the UK, Belgium and Switzerland
30K+Conversations already managed across Brazil, France, Singapore, Malaysia, the UK, Belgium and Switzerland
Inbounds from WhatsApp messages that receive an instant first answer from the AI in Brazil
40%Inbounds from WhatsApp messages that receive an instant first answer from the AI in Brazil
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Retail
BUT improves the reputation of its stores with AlloReview
average increase of BUT stores rating on Google
+0,5ptsaverage increase of BUT stores rating on Google
the proportion of Google reviews with comments has increased, increasing the SEO ranking
SEOthe proportion of Google reviews with comments has increased, increasing the SEO ranking
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Education
Smarter Student Support with ChatBot for Studi
conversations handled per month
10,000+conversations handled per month
fewer repetitive requests for human agents
70%fewer repetitive requests for human agents
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Public sector
DITP Boosts Response Efficiency with AlloBrain: From 19 to 3 Days
to respond to queries
From 19 to 3 daysto respond to queries
of agents satisfied
82%of agents satisfied
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Retail
Emma improves her Trustpilot rating with AlloReview
in 5 months Emma has gained 2.5 points on Trustpilot
+2,5 pts /5in 5 months Emma has gained 2.5 points on Trustpilot
more customer information collected
12xmore customer information collected
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Bank / Insurance
Bank Albilad Turns Customer Feedback into Action
weeks set up
3weeks set up
of negative comments now reported: Improved responsiveness thanks to alerts
20%of negative comments now reported: Improved responsiveness thanks to alerts
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Real estate
LinkCity reduces customer churn by 35% with AlloReview
reduction in customer churn
50%reduction in customer churn
more customer returns collected
4xmore customer returns collected
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Bank / Insurance
Parachut Insurance collects post-call customer feedback
CSAT improvement of 1.2 points in 5 months
+1,2ptsCSAT improvement of 1.2 points in 5 months
more feedback collected
5xmore feedback collected
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Industry
Schneider Electric optimizes its customer service with AlloIntelligence
faster problem identification
7xfaster problem identification
faster resolution time of a service ticket
23%faster resolution time of a service ticket
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Transport
AlloReview helps SNCF collect 3x more customer feedback
more feedback collected compared to the original questionnaire
3xmore feedback collected compared to the original questionnaire
more areas for improvement detected
15xmore areas for improvement detected
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Bank / Insurance
Sofinco uses AlloReview to improve its online reputation
gained on Trustpilot rating in 5 months
+2.2ptsgained on Trustpilot rating in 5 months
average rating of reviews shared on Trustpilot via AlloReview
4,3/5average rating of reviews shared on Trustpilot via AlloReview
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