Generative AI platform for contact centers and BPOs
Ramp advisors faster, deliver higher quality, win more volume
Absorb the routine with AI agents, put the right answer in front of every advisor, and score 100% of conversations: per client, per queue, in one platform.
Customers
AlloBrain customers include SNCF Connect, Club Med, Royal Commission for Riyadh City, Schneider Electric, Groupe ADP, FDJ United, Sofinco, La Poste, Intelcia, Crédit Agricole, Bank Albilad, GGVie, Leroy Merlin, Emma, BUT, RED by SFR, Génération, Outsourcia.
Absorb the routine, keep the margin
AI agents answer in the first second and resolve routine requests end to end. Advisors take the calls that need a person, and your next bid carries a sharper price at the same headcount.
Quality you can price, and prove
Live guidance ramps new advisors in days, and evaluation grids score 100% of conversations against criteria set per client, with an audit trail behind every rating. Premium quality stops being a claim in your deck; it is on the dashboard your client reads.
Serve any market, from anywhere
Your advisors work in their own language; your clients’ customers are answered in theirs. The AI carries the conversation across 180+ languages, so you can bid on markets your teams don’t speak, and staff them from wherever you operate.
−30%
Average handling time on assisted calls at Intelcia, where the gap between the newest and the most experienced advisers narrowed.
Enjoy the best performance for contact centers and BPOs
A workspace per client, on one platform your team already knows
Each client gets its own classification plan, evaluation grids, and scenarios, while knowledge bases and data sources are shared without sharing each other’s analyses. Models pre-trained on 20+ sectors mean a new client starts from a baseline instead of a blank page.
Outsourced customer care
Contact reasons
Share of volume
- Order & delivery27%
- Billing & payment23%
- Technical support19%
- Account & access12%
Automate service
Absorb routine volume with AI Agents
Answer in the first second on every channel, resolve the routine end to end inside your clients’ systems, and hand the moments that matter to an advisor with full context.
- Multichannel: call, email, WhatsApp, Messenger
- Multilingual: 180+ languages
- Human-like experience, without the waiting time
Automate phone answering with a conversational callbot
Callbot“Where is my order?”
Answer on any channel with a multichannel assistant
Assistant
- Call
- Messenger
Identity, history and the answer carry across, so nobody repeats themselves.
180+ languages
Agent AI assistance
Ramp new advisors in days, not months
New advisors take live calls from day one, guided in real time. Live transcription, smart suggestions, and smart scripts keep procedures followed, and the summary is written while they are still talking.
Agent
“Let me see what I can do about that.”
Goodwill credit: up to €25 without approval.
Found in Client playbook · in 0.3s
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Understand
Report on 100% of conversations, per client
Contact reason, underlying reason, and sentiment extracted from every channel, with dashboards and alerts you can take straight into a client review. Voice feedback collected after the call runs through the same analyses, connected back to advisor performance.
- Order & delivery+8
- Billing & payment+5
- Technical support−2
- Account & accessnew
The cursor is set per client, per queue
Some of your clients want full automation. Others sell white-glove human service. On the same platform, you set where AI stops and advisors begin, per client, per queue, per request type, and move it as the contract evolves.
- Order statusAI end to end
- Billing disputeAI, advisor validates
- Retention callAdvisor, AI assists
Trust & compliance
Sovereignty is the first question our largest clients ask.
Built in Europe for regulated enterprises across Europe, North Africa and the Middle East, with a human able to step in at every point of the relay.
EU AI Act ready
Human oversight, transparency, and traceability designed into the relay, not bolted on.
GDPR
No personal data stored without an explicit contractual agreement. Full audit trail on every evaluation.
Data residency
EU hosting for European clients, in-Kingdom for Saudi clients. AI models operated in EU regions with zero retention.
SAMA certified
Certified by the Saudi Central Bank for financial institutions in the Kingdom.
API connected to 150+ customer service tools
Integrated with your internal solutions: plugged on top of your CCaaS, CRM, and back office today, with an API for the rest.
Request a demo
AlloBrain integrates with Genesys, Salesforce, NICE, Avaya, Zendesk, Talkdesk, Intercom, HubSpot, SAP, Cisco, Microsoft and Zoho.