AI that answers in the first second, and knows when to ask a human
Voice and chat AI agents qualify every request, resolve the routine end to end inside your systems, and hand the moments that matter to a person with full context. Then they take back the close.
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Payment exception
The refund sits above what the AI settles on its own.
- Validate
- Take over
- Instruct
- Transfer
TriggerRefund above auto-settle limit
- Validate
- Take over
- Instruct
- Transfer
Customers
AlloBrain customers include SNCF Connect, Club Med, Royal Commission for Riyadh City, Schneider Electric, Groupe ADP, FDJ United, Sofinco, La Poste, Intelcia, Crédit Agricole, Bank Albilad, GGVie, Leroy Merlin, Emma, BUT, RED by SFR, Génération, Outsourcia.
Answers in the first second
Zero hold time. Qualifies the request, prioritizes urgency, routes to the best-suited agent when one is needed.
Resolves the routine, end to end
Capabilities connect the agent to your systems: book the appointment, return the claim status, update the record. Fully handled when no human is needed.
Never acts alone
Clear steps, rules, and conditions defined by humans. When a trigger fires (sentiment, confidence, customer value, sensitive topic) a human is in the loop in one click.
Capabilities
Turn complex journeys into executable workflows
Modern journeys aren’t linear. AI agents take real actions in your CRM, back office, and booking tools, so the flow completes instead of stalling at a hand-off.
- Actions, not just answers
- Low-code scenario builder
- API connections that become Capabilities
ScenarioReschedule a delivery
Test runTrigger
Customer asks to move a delivery.
Understand
Intent matched. The order is found from the caller’s number.
Capability
Reschedule orderSlot held in the order system · confirmed in 0.4s
Answer
“You’re set for Tuesday morning, 9 to 12. Confirmation is on its way.”
If no slot
Hand to a person, with the conversation and the order attached.
Source-grounded answers
Every answer comes from your verified content
AlloBrain ingests your knowledge (help centers, PDFs, internal docs), chunks it, and retrieves only the relevant pieces in real time. If it is not in your content, the AI does not say it.
“Can the late fee be waived?”
Retrieved
Billing policy
“One fee waiver per 12 months. None used on this account.”
Human review, when it matters
Validate. Take over. Instruct. Transfer.
When the AI reaches a high-value or sensitive moment, its proposed answer goes to a human as a critical alert. They approve it, take the call, tell the AI what to do, or route it on. The cursor stays in your hands.
- One-click validation of AI answers
- Handover with full context, zero repetition
- Escalation triggers you define per use case
Payment exception
The refund sits above what the AI settles on its own.
- Validate
- Take over
- Instruct
- Transfer
Voice and text
One agent, every channel
Calls, chat, WhatsApp, Messenger, email. 180+ native languages including dialects, under 200ms latency on voice.
AssistantOne thread, whichever way they reach you
- Call
- Messenger
Same conversation
Identity, history and the answer carry across, so nobody repeats themselves.
180+ languages
Compounding, not decaying
Every automated conversation trains the next one
AI-agent conversations run through the same evaluation grids and custom analyses as human calls. Where the agent lacked an answer, the platform recommends the knowledge to add. Coaching trains the agents; the agents get better.
What teams see
- Zero hold time on every channel
- Routine volume absorbed within weeks, at production quality
- Agents’ queues left for the calls that need them
- to production value
- 3 to 6 wksto production value
- native languages
- 180+native languages
- real-time latency
- <200msreal-time latency
- production-grade accuracy, human-audited
- 95%production-grade accuracy, human-audited
“The implementation of AlloIntelligence brought us value from day 1 and allowed us to improve our customer journey thanks to the relevance of the analysis provided.”
Siddhartha ChatterjeeChief Digital Officer, Club Med