Time spent by the agent handling a call.
Reduction in Average Handling Time (AHT) through the instant automation of post-call work.
Less time spent on onboarding new agents
Customer calls and conversations analyzed daily by AlloBrain's AI.
AlloLive Assist integrates with your existing tools and guides each agent in real time. No lengthy training, no disruption to your workflow: AI provides support throughout interactions.
AlloLive Assist provides the right information at the right time without the agent having to search for it, put the customer on hold, or improvise. The customer simply experiences a seamless interaction.
AlloLive Assist automatically generates the summary, reason, and next steps directly in your CRM. Your agents can focus on the next customer, not on data entry.
Reduce search time by 60%. Connected to your knowledge bases, the AI anticipates your needs and suggests the right procedure or the best sales pitch in real time.
A co-pilot who is already familiar with the context of the call. The agent can ask them complex questions in natural language without ever having to re-explain the current situation.
Accelerate the skill development of new hires and ensure regulatory compliance (document handoffs, mandatory disclosures read aloud).
No manual data entry after the call ends. The AI instantly generates a summary, categorizes the call, and sends the analysis directly to your target CRM.
Once the call ends, the data collection continues. The data collected in real time can be instantly used by your other AlloBrain modules: Quality Monitoring to audit compliance and Voice of Customer to conduct a post-call analysis of the underlying reasons for the call.
Deployment in a matter of hours: Zero friction for your IT teams
The comprehensive solution to support your agents every second—before, during, and after the call.
Live Transcription: AI listens to and transcribes the conversation word for word in real time.
Smart Suggestions: Automatically suggests solutions, products, and sales pitches by connecting to your databases.
Integrated Post-Call Work (ACW): Generates a summary, qualifies leads, and automatically populates the CRM as soon as the call ends.
Don't want a live interface during the call? Focus the power of AI on eliminating administrative work.
Zero latency upon call end: As soon as the call ends, the post-call work is already done.
Standardized CRM Entry: Call summaries, reasons, sentiments, and next steps are instantly entered into your tools and standardized (Zendesk, Salesforce, etc.).
Optimized processing time: The time spent entering data (ACW) is reduced from several minutes to just a few seconds.
Clear answers to your questions to help you understand how Live Assist boosts your agents' performance every day.
Request a demo >No. Live Assist supplements agents—it does not replace them. The agent remains the decision-maker at every stage of the call. The AI provides support only: it transcribes, makes suggestions, and summarizes, but it is always the agent who speaks, listens, and makes decisions.
During the call, Live Assist transcribes the conversation in real time, identifies the context, and automatically displays relevant information on the agent’s screen—such as suggestions from the knowledge base, procedural reminders, or tailored scripts. The agent receives the right information without having to search for it.
Live Assist integrates with leading contact center environments (VoIP, CTI, CRM). Our technical team supports each deployment to ensure compatibility with your existing infrastructure. Contact us for a feasibility analysis.
Yes. Live Assist is designed to meet the strictest security standards. Transcription data is processed in accordance with the GDPR. No personal data is stored without an explicit contractual agreement.
AlloBrain provides a tracking dashboard featuring key KPIs: AHT, suggestion usage rate, post-call summary time, and script compliance. Quarterly follow-ups with your Customer Success Manager are included in the support package.
Schedule a 15-minute personalized demo with a customer relationship expert.
