Studi is one of France’s leading online education providers, supporting thousands of students across diverse learning paths. With such a large and growing community, their support teams were struggling to keep up with the constant flow of questions — many of them repetitive, but all requiring quick answers.
Students expected instant, 24/7 support, while human agents were only available during working hours. The result: delays, long waiting times, and valuable agent resources spent on repetitive tasks instead of complex cases. Studi needed a solution that could both improve the student experience and optimize internal resources.
Smarter Support, Better Human Experience
With Allobrain’s chatbot, Studi didn’t just automate redirection — it transformed how students and staff experience support.
Instant clarity, less frustration – Students no longer had to wait hours or days for a simple answer. The chatbot provided clear, structured responses, helping them move forward with confidence.
24/7 reassurance – Whether it was a late-night question about exams or an urgent administrative request, the chatbot was always available. This gave learners peace of mind and a sense of constant support.
Personalized guidance – Instead of generic FAQ replies, the system adapted answers to the student’s case (exam postponement status, eligibility, etc.), making interactions feel relevant and human.
For Support Teams
More time for meaningful interactions – By taking care of repetitive, low-value tasks, the chatbot freed human agents to focus on sensitive or complex cases where empathy and expertise really matter.
Higher job satisfaction – Agents no longer had to answer the same questions hundreds of times a week. They could engage in problem-solving, coaching, and building stronger student relationships.
Smooth collaboration with AI – Thanks to intelligent escalation, students came to agents with context already gathered, making conversations faster and more productive.
Actions Taken by Allobrain for Studi
Designed a structured conversation flow
Implemented satisfaction checks (e.g. “Are you satisfied with the answer?”)
Reduced unnecessary transfers by guiding students through multiple steps before escalation
Built intelligent redirection mechanisms
Redirected students to the right support channel:
Service Relation Apprenant (SRA) for administrative issues
Pedagogical or course-specific forums for learning questions
Escalation to human agents only when necessary
Integrated exam postponement management
Automated status handling (in progress, accepted, refused, eligible, etc.)
Delivered clear, personalized messages for each case
Freed support teams from repetitive follow-ups
Chatbot for Studi
Ensured responsible AI behavior
Automatic filtering of sensitive or personal data
Polite refusals for out-of-scope or emotional support cases
Language detection for seamless multilingual conversations
Improved analytics & monitoring
Developed mechanisms to track conversation outcomes (resolved vs. transferred)
Enabled Studi to analyze why certain conversations were escalated (bot limitation vs. missing knowledge)
Provided a roadmap for continuous optimization
Results
The AI chatbot quickly became an essential part of Studi’s student support strategy:
10,000+ conversations per month handled automatically
24/7 availability ensuring students get answers anytime
Significant workload reduction for human agents, freeing them for complex cases
Scalable support system ready to grow with Studi’s student base
Conclusion
By engineering a solution that blends AI intelligence, redirection logic, and performance monitoring, Allobrain helped Studi transform its student support. The collaboration didn’t just answer questions — it improved the student journey, optimized operations, and laid the foundation for continuous innovation.
"With Allobrain, we didn’t just get a chatbot. We got a smart, evolving solution that saves our teams time and gives our students the fast, reliable answers they expect."
