AI Live Assist for contact center

Improve the quality of call handling and drive sales by providing live assistance to agents and supervisors

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Increase sales conversion

With high conversion scripts, objection handling prompts and upsell reminders.

Reduce Compliance Risk

With real-time script adherence checks and agent reminders to read out disclosure statements.

Boost Operational Efficiency

With Generative AI-based call summaries that help agents reduce After-Call Work (ACW).

Improve customer experience

With just-in-time access to information using Generative AI, contextual supervisor help, and guidance on soft skills.

Agent Assist

Help agents find the right information and deliver high quality calls

Knowledge AI

Scroll through your entire document data with generative AI-powered bot

Help agents find the answer to customer queries more quickly with the AI Assistant. Reduce the time spent by agents searching for information by 60%.

Connected to all your information documents
Connected to your internal systems: CRM, Reservation system, etc.
Intelligent suggestions updated according to the course of the exchange

Call information

Provide the agent with the information to better handle calls

Reduce After-Call Work (ACW) and liberate agents from tedious note-taking, allowing full attention on the customer. Instantly produce call summaries, whether post-call or in bulk for historical records, in any desired format or layout.

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Smart script

Empower your agents to succeed

Equip agents with a visual guide during interactions to maintain focus, encourage positive behavior, and promote self-improvement.

Smart Script reduces the learning curve for new team members by providing real-time assistance.

Collecte In-depth Policyholder Journey Insights with AlloReview

Utilize voice-based feedback to understand policyholder experiences. Tailor services, improve loyalty, and drive business growth.

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Supervisor Assist

Help supervisors focus on high-value calls

Momentum detection

Support agents when they need it most

Provide supervisors with a comprehensive view of all ongoing conversations. Empower them to intervene quickly by highlighting challenging customer interactions, teachable cases, and agents in need of assistance. Supervisors can provide timely, relevant help and salvage conversations in real time.