By leveraging our technology, the AlloBot callbot understands human language and identifies your customers' needs, responding in real-time.
This way, your customers receive an instant response for the most recurring requests, freeing up advisors to handle high-value calls.
Based on the best of conversational technology, AlloBot Callbot offers market-leading results and continuously enhances its performance through advanced machine learning algorithms.
With the Callbot, maintain a 100% pickup rate regardless of volume. AlloBot greets your customers on the phone, listens to them and meets their needs.
The AlloBot callbot enables sending of SMS messages and emails, as well as triggering customer follow-up actions
The expertise and empathy of telephone counselors are essential for providing an optimal customer experience for complex questions.
However, without Callbot, telephone counselors spend 65% of their time responding to simple and repetitive requests, to the detriment of complex requests.
With AlloBot Callbot, automate the processing of simple requests and enhance the work of the counselors by devoting 100% of their time to high-value-added calls.
AlloBot routes calls to the most proficient counselors based on topics and provides them with information about the customer's request.
AlloBot manages and recognizes 82 languages
Smart routing to the right service based on request
Emotion analysis to adapt the conversation to each situation
Choice of customization among 40 human-origin voices
Supports inbound and outbound calls
Caller authentication and information collection in the CRM
Continuous improvement through machine learning
ChatGPT for Customer Support.
Seamlessly integrated into your Website or Help Desk software, AlloBot Smart Assistant automates responses to your customers' requests.
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