Why this evolution? Simply put, to better reflect the entirety of our solutions. While AlloReview was specialized in voice feedback collection and semantic analysis, AlloBrain is more comprehensive and helps brands optimize their customer service through voice recognition and semantic analysis along three axes: listening, analysis, and automation. These three axes are broken down into three solutions: AlloReview, AlloIntelligence, and AlloBot.
With the same semantic analysis technology for which we have been recognized, coupled with the rapid advancements in NLP, we have developed several use cases with our clients to address business needs. AlloBrain is a natural evolution to better clarify the commercialized offerings and reflect the intelligence behind all of our solutions.
How AlloBrain helps businesses improve their customer relations?
AlloReview (listening) is our voice feedback solution, allowing customers to freely express their experiences and provide an average of 5 times more information. Feedback is analyzed in real-time to provide a response to the customer based on their statements and satisfaction. Discover the features of AlloReview.
AlloIntelligence (analysis) is the analysis solution for all conversations between brands and their customers via phone, email, tickets, etc. Through semantic analysis, AlloIntelligence can detect customer satisfaction and dissatisfaction topics, identify the most common keywords, measure the quality of customer service, and provide detailed reports on the company's customer relationship performance. This allows businesses to better understand their customers' needs and expectations, and therefore improve their customer relations.
AlloBot (automation) is the automation solution that optimizes brand customer service. Through a Callbot and Smart Assistant, automate low-value customer requests to free up agents to focus on high-value requests. Customers can ask questions and receive instant responses 24/7, helping to alleviate contact center congestion. Discover AlloBot.
In summary, our rebranding clarifies our offerings and highlights our expertise in AI and semantic analysis since our launch. With AlloReview, AlloIntelligence, and AlloBot, we support businesses with all their voice of the customer needs.
FAQ AlloBrain
AlloBrain Frequently Asked Questions
AlloIntelligence is our proprietary solution that combines the power of Large Language Models (LLM) with our in-house developed NLP algorithms. Unlike traditional systems that are limited to scripted responses, AlloIntelligence truly understands the context and nuances of customer conversations.
Our technology analyzes interactions in real-time to extract valuable insights and create personalized automated processes. The solution also integrates Quality Monitoring to ensure constant service excellence, Voice of Customer to capture deep customer sentiments, and Live Assist enabling seamless human intervention when necessary.
AlloBrain masters 142 languages, including 16 Arabic dialects, thanks to our cutting-edge voice recognition technology. Our system uses deep learning models trained on millions of hours of conversations in different languages and accents.
This unique dialect expertise allows MENA and international companies to deploy a solution truly adapted to their markets. All our solutions (AlloReview, AlloBot, and AlloIntelligence) analyze cultural and emotional nuances specific to each dialect, ensuring authentic understanding of customer needs.
AlloIntelligence enables large enterprises to achieve substantial savings by automating up to 70% of repetitive customer interactions. Our AI reduces the average request processing time by 60%, allowing teams to focus on higher value-added tasks.
The integrated Quality Monitoring eliminates costs related to manual audits by automatically monitoring 100% of interactions. Companies typically see a 40% decrease in operational costs for customer service within the first year. Additionally, our Live Assist function optimizes human resource utilization by only engaging them for complex cases requiring specific expertise.
While traditional systems often require 6 to 12 months of implementation, AlloIntelligence deploys in just a few weeks. For companies wanting immediate results, our AlloReview solution can be operational in just a few days, offering instant analysis of your existing customer interactions.
AlloIntelligence, our complete suite, requires a few additional weeks for thorough integration: our experts configure Quality Monitoring according to your specific KPIs, adapt Voice of Customer to your business terminology, and set up Live Assist according to your workflows. This modular approach allows you to start quickly with AlloReview while preparing for the full AlloIntelligence deployment.
AlloBrain excels particularly in sectors with high volumes of customer interactions: e-commerce, financial services, telecommunications, healthcare, and tourism. Call centers use our Quality Monitoring to maintain high standards across all teams.
Technical support services benefit from Live Assist to intelligently escalate complex problems. Marketing teams leverage our Voice of Customer to understand trends and improve their products. This unique combination makes AlloBrain a strategic asset for transforming voice interactions into competitive advantage.
