Accelerate agent skill development and coaching with AI Auto QA

Your agents are the front line of your business. Their poor performance affects your sales and customer experience. Use Auto QA AI to evaluate 100% of their interactions and get action plans to improve their skills.

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Better Quality Assurance, better experience

Upskill your Agents with AI Insights
Cut costs
Improve your quality assurance processes with AI
Go faster
Streamline the evaluation process

A solution for the team and the leaders

For the QA Leaders

Monitor the quality of your agents' interactions. For all your contact points, AlloIntelligence analyzes conversations between agents and customers to provide a handling score based on a performance grid.

Improve agent performance. Track agent performance by topic to guide coaching.

Save hours. AlloIntelligence takes care of the double listening of 100% of the conversations and allows you to program alerts according to personalized criteria.

For the QA Teams

Real-Time Coaching. Effortlessly recognize the actions that result in the most favorable and unfavorable customer experiences. Implement effective workflows and macros immediately for your agents.

Detect Patterns & Analyze Insights. Pinpoint the underlying factors causing customer discontent - whether it is a person, product, or policy - by examining compiled conversation data.

make the choice of performance

Let AI Evaluate 100% of Your Customer Conversations for You.

Thanks to our expertise in conversational AI, you can track the metrics of 100% of your agents' conversations.

  • Monitor standard efficiency metrics such as initial response time and average handling time.
  • Enhance customer satisfaction by collecting conversational quality scores
  • Control the compliance of agents to your quality grids

evaluate customer care quality

Get a wealth of information on the quality of your customer care.

  • Get a satisfaction score for each conversation
  • Track changes in satisfaction by subject
  • Find all the customer recommendations
  • Track customer satisfaction by topic and by store
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Solution that meets your ambitions

82 languages analyzed by AlloIntelligence

1000+ pluggable data sources

Models trained on more than 20 sectors of activity

Choice of customization among 40 human voices

2M+ calls analyzed

Club Med Optimizes Customer Interactions with AlloBrain, Slashing Information Search Time by 60%

+70% promoters listened

Emma improves her Trustpilot rating with AlloReview

-26% de DMT

How does ADP automate 60% of its inbound calls with AlloBot?

Take Your Business Further
Discover your Perfect Use Case today and unleash the Full Potential of Our Solution
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Get the most out of your conversations

Analysis and create value from your customers discussions

Maximize your customer insight and understanding by analyzing 100% of their interactions and messages.