Monitor the quality of your agents' interactions. For all your contact points, AlloIntelligence analyzes conversations between agents and customers to provide a handling score based on a performance grid.
Improve agent performance. Track agent performance by topic to guide coaching.
Save hours. AlloIntelligence takes care of the double listening of 100% of the conversations and allows you to program alerts according to personalized criteria.
Real-Time Coaching. Effortlessly recognize the actions that result in the most favorable and unfavorable customer experiences. Implement effective workflows and macros immediately for your agents.
Detect Patterns & Analyze Insights. Pinpoint the underlying factors causing customer discontent - whether it is a person, product, or policy - by examining compiled conversation data.
Thanks to our expertise in conversational AI, you can track the metrics of 100% of your agents' conversations.
82 languages analyzed by AlloIntelligence
1000+ pluggable data sources
Models trained on more than 20 sectors of activity
Choice of customization among 40 human voices
Maximize your customer insight and understanding by analyzing 100% of their interactions and messages.