AI Quality Monitoring Solution

Elevate Agent performance with Quality Monitoring

Get automated analysis and coaching recommandation freeing up 90% of your supervisors time

Request a demo

Why Leave Manual Sampling Behind?

Manual QA

• ~2 % of interactions reviewed
‍
• Hours of double‑listening
‍
• Coaching based on intuition
‍
• High compliance risk.

AI QA

• 100 % of interactions scored automatically with AI‑driven performance evaluation
‍
• Instant, AI‑generated scores and compliance risk analysis
‍
• Coaching based on data‑backed insights
‍
• Real‑time alerts for any compliance breach thanks to predictive analytics for compliance

Better Quality Monitoring, better experience

100%

recorded calls analysed

+ 7 %

Increase in sales per hour (SPH)

- 35%

on sales compliance issues

Cut costs

Improve your quality monitoring processes with AI

make the choice of performance

Our Quality Monitoring solution: AlloIntelligence

At AlloBrain, AlloIntelligence revolutionizes quality control by analyzing 100% of your customer interactions with quality monitoring powered by LLMs, compared with just 2 % manually reviewed today by your managers.

Simple, fast and powerful

Connected directly to your tools via API, AlloIntelligence automates evaluation through to a personalized grid, quickly detects strengths and areas for improvement, and provides a clear, comprehensive view of interaction quality via dashboards.

evaluate customer care quality

Key Capabilities to Boost Automated Evaluations

AI Scoring Engine : implement Your Quality Grid
Based on the evaluations you already use, enter your criteria on the platform and our AI will analyse your recorded calls with human-level accuracy.
Live KPI Tracking
Monitor AHT, FCR, response time, escalation rate, and more, all automatically.
Compliance & Consistency
Get instant alerts for missing legal disclosures, prohibited language, or policy deviations, with full traceability and risk assessment with AI.
Dynamic Satisfaction Index
Each conversation is given a satisfaction rating that can be filtered by agent, product, campaign, etc, allowing you to improve your customer service skills in a more targeted way.

Built for Quality Monitoring & CX Leaders

For Quality & Operations Teams

Monitor every channel from a single dashboard

‍Auto‑score each interaction with your own evaluation grid and model accuracy evaluation

‍Surface coaching moments the minute they occur

‍Drill down by topic, sentiment, agent, or store

‍Export one‑click reports for audits and executive reviews

For Sales Teams

Map the buyer journey and spot funnel friction

‍Compare teams or regions to replicate winning talk‑tracks

‍Detect compliance gaps automatically through compliance risk analysis

‍Identify top objections and feed them into training playbooks

How It Works ?

1. Ingest
‍Securely connect your telephony, CRM, and ticketing data with built‑in data security assessment.
2. Score
‍Proprietary AI transcribes, analyzes, and scores each interaction in seconds leveraging performance evaluation with AI.
3. Coach & Act
‍Dashboards spotlight wins, gaps, and trends trigger automated workflows, coaching sessions, or knowledge‑base updates instantly, all governed by ongoing data governance assessment.