MNT (Mutuelle Nationale Territoriale) stands as the premier mutual insurance company specializing in health and welfare solutions for local public services in France. A member of the VYV Group, a key player in the French health and social protection landscape, MNT protects over one million policyholders. Each year, they grapple with the daunting task of fielding more than 100,000 telephone calls, revealing an urgent need for enhanced customer service capabilities and an analytical understanding of the call dynamics.
MNT's challenges were twofold:
MNT chose AlloBrain's AlloIntelligence, a solution designed for semantic analysis and discussion mining. With a custom dashboard, MNT could:
The AlloIntelligence solution offered transformative outcomes:
The integration of AlloIntelligence didn't just serve as a tool for MNT; it became a catalyst for organizational change. MNT’s teams could now focus more on continuous service improvement, efficient advisor training, and thereby, elevating the customer experience. The deployment of AlloBrain's technology infused innovation into MNT's customer service strategy, transitioning it from traditional, manual methods to a data-driven, analytical approach.
The resulting gains in efficiency and customer satisfaction affirm AlloIntelligence not just as a tool but as a holistic solution, reshaping MNT's customer service for the better. With these results in hand, MNT is prepared for a future where quality and efficiency coexist.
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