Access to knowledge

Instant access to knowledge for your agents

Reduce your agents' search time by 60%. Connected to your knowledge bases, our AI co-pilot anticipates customer needs and pushes the right procedure or the best sales argument in real-time.

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What this concretely changes for your customer service

An immediate response, zero hold time

A response quality that is 100% consistent

Accelerated autonomy and skill development

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An AI that anticipates needs instead of waiting for questions

Most knowledge tools operate in "search" mode: the agent must know what to type, where to look, and how to formulate their query. Allo Live Assist reverses this logic. The AI follows the conversation thread and detects needs before they are even articulated. The relevant information is there, within sight. The agent keeps their eyes on the customer, not on their documentation.

Key capabilities to boost automated evaluations

A knowledge base is only as good as its freshness. Allo Live Assist connects directly to your existing sources (SharePoint, Confluence, Zendesk, Salesforce, industry CRMs...).

Zero duplicates
There is no second repository to maintain.
Real-time synchronization
If your pricing or products change, the information provided to agents updates instantly.
Virtuous circle
Recurring questions detected during calls automatically enrich your response sheets.

A technology designed for the demands of contact centers

Allo Live Assist is not just a simple search engine grafted onto your telephony. It is a true co-pilot designed for the demanding pace of a customer call.

Ultra-responsive
With a latency of less than a second, the agent receives a usable and sourced response almost instantly.
Multilingual & NLP
Understanding natural language in English and the languages of your teams.
Data sovereignty
Data never leaves European territory, and all processing is hosted in France to ensure your GDPR compliance.

Your agents stop searching. They respond.

In a contact center, lost time is not always visible on a dashboard: it hides between two sentences. The agent puts the customer on hold, opens three tabs, navigates a poorly indexed documentation base, and ends up giving an approximate answer "to avoid keeping them waiting."

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Discover the power of AlloLive Assist

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Allo Live Assist removes friction.

The AI listens to the conversation in real-time, transcribes each exchange, identifies vital information, and surfaces it at the right moment, without any manual searching.

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