Intelligent Contextual Chat

A copilot that is already fully up to speed.

Give your agents a conversational assistant capable of understanding the ongoing exchange and answering their questions instantly. Connected to real-time transcription and your business knowledge bases, AlloLive Assist provides the right answer at the right time, without interrupting the customer conversation.

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The concrete impact on your teams

Complex situations resolved live

Reduced mental load:

Assistance available at all times

Experience the power of AlloLive Assist

A natural conversation, not a document search

Most tools force agents to search for information themselves. They have to identify the right keywords, rephrase their question, and browse through multiple results before finding the expected answer.
AlloLive Assist works differently.
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Thanks to real-time transcription and call analysis, the copilot already understands the situation and the context of the request.The agent simply asks their question, just as they would to an experienced colleague.

A copilot that follows the thread of the conversation

The real challenge isn't just answering a question. It's about understanding the exchange as a whole. Because it follows the live conversation, AlloLive Assist retains the context of the interaction and allows agents to seamlessly chain requests together.

Contextual understanding
The copilot already knows what was said a few seconds ago.
Continuous dialogue
The agent can dive deeper into an answer, ask for clarification, or explore an exception without starting from scratch.
Contextualized assistance
Every answer is tailored to the customer's actual situation, not just an isolated query.

Invaluable help for complex situations

Some cases require more than just a simple automated retrieval of information.
Unusual requests, exception rules, or ambiguous situations often require the intervention of an expert or a supervisor.
With AlloLive Assist, the agent has a constant point of support.

Check a rule
Quickly obtain the right procedure or correct interpretation.
Explore an alternative
Identify possible options based on the customer's context.
Secure the decision
Reduce the risk of error on sensitive or complex cases.

Your agents no longer have to search. They can focus on their customers.

In a complex call, every second counts. When an agent has to stop listening to search for information or ask for help, the customer experience degrades immediately.

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Discover the power of AlloLive Assist

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AlloLive Assist eliminates this friction.

The copilot understands the conversation, answers questions live, and supports the agent throughout the exchange, without ever breaking the flow of the discussion.

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